FAQ

We specialize in a wide range of aquatic equipment including:

• Aqua fitness gear (dumbbells, floats, paddles)
• Learn-to-swim accessories (baby swimming items, leg floats)
• Pool equipment and fun items (noodles, mats, games)
• Professional equipment (life saving gear, megaphones)
• Therapy and training accessories

Our products cater to swimmers of all ages and skill levels, from beginners to professionals.

Yes! We carry professional-grade equipment including aqua training accessories, paddles, and specialized floats that are perfect for swim teams and serious athletes. Our pool equipment selection is also suitable for commercial facilities.

Absolutely! We have a dedicated “Baby Swimming” category with specially designed floats and accessories to help infants and toddlers become comfortable in the water safely.

We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure online payments.

Yes, we use industry-standard encryption to protect all payment transactions. We never store your full payment details on our servers.

You may request order changes within 1 hour of placement by emailing [email protected]. After this window, we cannot guarantee changes as we process orders quickly.

We ship worldwide except to Asia and certain remote areas. During checkout, our system will confirm if we can deliver to your location.

We offer two convenient options:

• Standard Shipping ($12.95 flat rate via DHL/FedEx): 10-15 business days after dispatch
• Free Shipping (orders over $50 via EMS): 15-25 business days after dispatch

All orders are processed within 1-2 business days before dispatch.

Once your order ships, you’ll receive a confirmation email with tracking information. You can track your package directly through the carrier’s website using this number.

Due to complex import regulations and logistical challenges in many Asian countries, we’ve made the difficult decision to exclude this region from our shipping network at this time.

You may return items within 15 days of delivery. Items must be unused, in original packaging with all tags attached. Please email [email protected] to initiate a return.

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).

Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method.

Our dedicated support team is available via email at [email protected]. We typically respond within 24 hours on business days.

Our customer service team is available Monday-Friday, 9am-5pm EST. Emails received outside these hours will be answered the next business day.

Our headquarters is located at:
2029 Anmoore Road, New York, US 10001
However, we operate primarily as an online retailer with fulfillment centers in multiple locations.