At Swimming Equipment Sale, we stand behind the quality of our aquatic products. Whether you’re a professional trainer, swim facility, or family enjoying water activities, we want you to be completely satisfied with your purchase of swim gear, pool equipment, or aqua therapy products.

Quick Policy Summary

  • Return Window: 15 days from delivery date
  • Condition: Unused, in original packaging with tags
  • Non-Returnable: Certain hygiene-sensitive and customized aquatic equipment (see below)
  • Refund Method: Original payment within 5-7 business days

Our Return Process

Step 1: Initiate Your Return

Email our customer service team at [email protected] within 15 days of receiving your order. Include:

  • Your order number
  • Product name(s) and quantity
  • Reason for return/exchange
  • Whether you prefer a refund or exchange

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Body:
Dear Swimming Equipment Sale Team,

I would like to request a return/exchange for my recent order (#[Order Number]).

Items to return: [Product Names & Quantities]
Reason: [Brief Explanation]
Preference: [Refund/Exchange for (specify product if exchanging)]

Please advise on next steps.

Sincerely,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Return Authorization

Within 24 business hours, we’ll email you:

  • Return authorization number
  • Shipping instructions (address and carrier information)
  • Special instructions if returning large aquatic equipment

Step 3: Package and Ship

Securely package your items in the original packaging whenever possible. For pool equipment or large items like aqua therapy products, we recommend using the original shipping materials.

Important: Include the return authorization number clearly on the package.

Step 4: Refund Processing

Once we receive and inspect your return:

  • Timing: Refunds processed within 5-7 business days
  • Method: Credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Deductions: Original shipping fees are non-refundable unless the return is due to our error

Exchange Process

For exchanges (size, color, or different product):

  1. Follow the same return process above
  2. Clearly state in your email that you want an exchange and specify the replacement item
  3. We’ll process the exchange once we receive your return
  4. Standard shipping charges apply for the new item

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Hygiene-sensitive products: Baby swimming items (nose clips, ear plugs), mouthpieces for aqua therapy equipment
  • Customized equipment: Personalized pool mats or specially ordered aqua training accessories
  • Opened packaging: Life saving equipment where seals have been broken

If you receive a damaged or defective product from these categories, contact us immediately at [email protected] for assistance.

International Returns

For customers outside the United States:

  • You are responsible for return shipping costs
  • Original shipping fees (DHL/FedEx/EMS) are non-refundable
  • Customs/duties fees are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional charges

Need Help With Your Return?

Our customer service team specializing in aquatic equipment is here to help:

Email: [email protected]
Response Time: Within 24 business hours

For urgent matters regarding professional/commercial orders of pool equipment or swim training gear, please include “URGENT” in your subject line.