Shipping Policy

At Swimming Equipment Sale, we’re committed to providing high-quality aquatic products and excellent customer service for swimmers, trainers, and water enthusiasts worldwide. Below you’ll find all the details about our shipping and return processes.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

Note: Delivery times may vary during peak seasons or due to customs processing. We ship globally except to certain Asian and remote regions.

Accepted Payment Methods

We accept: Visa, MasterCard, JCB, and PayPal

Returns & Exchanges

We want you to be completely satisfied with your aquatic equipment purchase. If you need to return an item, please follow these steps:

Return Policy Summary

Step-by-Step Return Process

Step 1: Initiate Your Return

Email our customer service team at [email protected] within 15 days of receiving your order. Include:

• Your order number
• Product name(s) and quantity
• Reason for return/exchange
• Whether you prefer a refund or exchange

Return Request Template:

Step 2: Receive Return Authorization

Within 24 business hours, we’ll email you:

• Return authorization number
• Shipping instructions (address and carrier information)
• Special instructions for large aquatic equipment returns

Step 3: Package and Ship

Securely package your items in the original packaging whenever possible. For pool equipment or large items like aqua therapy products, we recommend using the original shipping materials.

Important: Include the return authorization number clearly on the package.

Step 4: Refund Processing

Once we receive and inspect your return:

• Timing: Refunds processed within 5-7 business days
• Method: Credited to your original payment method
• Deductions: Original shipping fees are non-refundable unless the return is due to our error

Exchange Process

For exchanges (size, color, or different product):

• Follow the same return process above
• Clearly state in your email that you want an exchange and specify the replacement item
• We’ll process the exchange once we receive your return
• Standard shipping charges apply for the new item

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

• Hygiene-sensitive products: Baby swimming items (nose clips, ear plugs), mouthpieces for aqua therapy equipment
• Customized equipment: Personalized pool mats or specially ordered aqua training accessories
• Opened packaging: Life saving equipment where seals have been broken

If you receive a damaged or defective product from these categories, contact us immediately at [email protected] for assistance.

International Returns

For customers outside the United States:

• You are responsible for return shipping costs
• Original shipping fees (DHL/FedEx/EMS) are non-refundable
• Customs/duties fees are non-refundable
• Please mark the package as “Returned Goods” to avoid additional charges

Need Help With Your Return?

Our customer service team specializing in aquatic equipment is here to help:

• Email: [email protected]
• Response Time: Within 24 business hours

For urgent matters regarding professional/commercial orders of pool equipment or swim training gear, please include “URGENT” in your subject line.

Thank you for choosing Swimming Equipment Sale for your aquatic needs!